FAQS
Frequently Asked Questions
Everything you need to know before you order from Hadi Collections
What materials are your products made from?
All Hadi Collections wallets and accessories are crafted from 100% genuine leather, chosen for its durability, texture, and long-lasting finish.
Do you deliver all over Pakistan?
Yes, we deliver nationwide through PostEx, covering major cities as well as smaller towns and remote areas.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on all orders across Pakistan. You can also pay online at checkout if you prefer.
How long does delivery take?
Orders in major cities usually arrive within 2–3 business days, while other cities and remote areas may take 3–7 business days depending on location.
Can I return or exchange a product?
Yes, we offer a 7-day easy return and exchange policy on unused items in original condition. Please refer to our Returns & Exchange page for full details.
How can I track my order?
Once your order is shipped, you'll receive a PostEx tracking number via SMS or email, which you can use to track your parcel in real time.
Do you offer free shipping?
Yes, we offer free shipping on orders above a set amount. Any applicable shipping charges are shown clearly at checkout before you confirm your order.
How do I contact customer support?
You can reach us anytime at hadicollections786@gmail.com or via WhatsApp, and our team will get back to you as soon as possible.